Jun 8, 2:00 PM
Jordan Lee / Riley Brooks
Jordan Lee
Let's start with the escalation queue. What changed since last week?
Riley Brooks
The queue is down, but the billing handoff is still unclear. I need a decision owner before Friday.
Jordan Lee
I can own the decision path. Please send me the two options and the affected customer list today.
Riley Brooks
That works. I also want feedback on whether I should lead the next customer recovery call.